FAQ
SwimBETTER > FAQ
Purchasing
Drop us an email at support@eolab.com – we’ll get back to you within one business day.
An eo membership is not required to record your swims or to see your power data, but it is if you want to see more data for technique analysis and sync your data to video. Without one, you’ll be able to see your dashboard and your Stroke Rate and Power data, as well as upload your data to TrainingPeaks. With a membership, you get access to all the other metrics, video syncing capability as well as all ongoing updates and new features including eo Intelligence (coming in September 2025).
Operational
You can watch our explainer video which talks through all the different data and provides some tips on how to analyse your own. We also offer free, one-on-one Zoom sessions with one of our data experts (we call them data whisperers). If you’d like to book one of these sessions, send us an email at: support@eolab.com and we’ll get back to you to arrange a suitable time. Please note, we will need to request access to your data for this session, but it will only be viewed by the data whisperers. There’s also lots of different videos available on our YouTube Channel that provide tips and tricks for recording and analysis.
If you’re just interested in understanding the data from a specific metric, see the broken-down explainer videos below – there’s one for each metric:
You can find step-by-step instructions in this TrainingPeaks Help article on how to connect your eo SwimBETTER and TrainingPeaks accounts.
Once your accounts are linked, any swim you upload to your eo SwimBETTER account will automatically appear in your TrainingPeaks account.
The same article also explains how to:
- Manually upload swims (useful for adding earlier sessions).
- Manually delete a swim from your TrainingPeaks account.